I seem to be so busy these days and so I tend to buy books, clothing and presents online as it’s so much more convenient. I’ve always been one for time saving ideas and just
being able to sit at the computer and order what the family needs at any given time is a real relief. There’s nothing worse than having to spend your Saturdays shopping for
school clothes, when you’d rather be enjoying a barbecue in the garden – as for shopping on Sundays, don’t get me started.
Having just extolled the virtues of online shopping, only this weekend I was confronted with some of its problems. I’d ordered a couple of books from a new bookseller and some
new school trousers for my youngest son. The books turned up in torn paper packaging and the cover of one of them had been damaged. You can imagine how I felt; it shouldn’t
be too much of a problem for booksellers to send out their stock in proper book packaging and bags. It’s not as if padded envelopes and proper book boxes are that expensive.
To top it all my son’s trousers arrived the same day, again badly wrapped, they looked as though they’d been dropped in a mud bath. had words with the delivery man and
explained that I was going to return the books and the trousers. We’ve got to know each other quite well over the last couple of years and he is often a mine of information about
things. He agreed that they should be returned and then he said that it was quite a common occurance with that particular company, adding that he thought they would have done something by now given the costs involved. I guess perhaps they had a standing contract with a not so great supplier. As it happens my friend runs a small Ebay business and said that she had similar issues with some suppliers but eventually found this site selling affordable quality packaging supplies. Having looked at the prices on that site, I dont really see why anyone would cut corners on their packaging, not when it can have such an impact on their business. If I receive any more items delivered damaged due to poor packaging in the future I will make a point of suggesting they use a company like Davpak, as well as a different delivery company!
That is my second gripe, some of the delivery companies used are terrible. There was a time when Parcel Force was the standard for many online retailers, but many now use smaller cheaper firms who do not have depos nearby, and who… you guessed it, are not open for collection on Saturdays!
